We understand Quality in its broadest sense as a business philosophy, aimed at the continuous satisfaction of market needs, which is achieved by everyone involved: Employees, Suppliers and Customers.
Since 1997 the quality policy based on the following guidelines:
The Full Customer Satisfaction
The Falcão Group is to complete crucial policy customer satisfaction exceeding their expectations through a commitment to continuous improvement of the effectiveness of the quality management system implemented since 1997 and in the performance of its aspects (Quality, Environment, Health and Safety).
This policy allows, exceed customer expectations, ensuring the safety conditions of the workplace, to minimize the significant environmental impacts and prevent pollution.
Continually improving our performance, using the correct planning and full use of technical and human resources with a view to continuous improvement of its products and services, taking into account the compliance with the law and applicable regulations.